Process Improvement and Change Management
HCi is able to shepherd your organization through the process of identifying areas that could be more efficient, the development of an action plan to improve the identified process or system and, frequently the most critical part, ensuring that the workforce is prepared and open to the changes that will occur.
HCi has proven expertise assessing work processes and identifying challenges to efficiency. We will quantify the expected savings associated with the change and will draft illustrative material to support the need for process changes. In addition, we can develop customized procedures to ensure the consistent understanding of the process going forward.
There is a natural resistance to change, regardless of whether the anticipated change is directed at the organization as a whole, a department, or a smaller functional group. In order to ‘get it right’ the first time, it is important to lay an anticipatory foundation to ensure that the workforce is accepting and even excited about future changes. Because no two work environments are the same, HCi is adept at assessing employee needs and developing an action plan that will communicate the right message and introduce change initiatives that will achieve employee buy-in.